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Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
What are the payment options?
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What is your return policy?
We offer a hassle-free return and exchange process on all our shoes, given that you haven't worn or used them already. In case has any fitting or quality-related issue we offer free exchange with a fresh piece given the condition is as new as you got them. This is a free service as we look forward to helping every dancer find their perfect dance shoe size.
You may take the support of our customer service team available 24*7 to initiate the exchange process right away. Mail us on Store@theartistinsideyou.com
Still, in case, you don't feel satisfied with our products you may ask for a refund which will take a minimum of 5-10 days depending upon how you have made the payment during the time you placed your order. Also for any order to be refunded minimum of 400/- rupees will be deducted as a service charge for that particular order. It may vary depending upon what you have ordered.
* These are only valid for shoes/ any footwear in our store only. Any other product in our store doesn't fall under the return policy as once the product is used it will be hard for us to initiate a refund on that.
It will only qualify for a replacement, refund, or return if
1) Please send the product(s) back to us in its original condition.
2) Keep the receipts and tags on! No take-backs if they’re off.
3) In case your product is notable different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us as soon as possible, preferably not later than 10 days after the delivery on store@theartistinsideyou.com
Do you offer gift cards?
Yes, we offer gift cards that can be gifted virtually to your loved ones specially designed according to the occasions. We also make special customized themes on request as we understand how important it is for you to gift them the perfect way where they can use TAIY Gift card to purchase anything they want to.